Terms of Use

At Groves Naturopathics (our, we or us), its principals, associates, agents and employees strive to provide accurate information, products, and resources on our website. Our intention is to promote Groves Naturopathics, but we may also reference third-party content to facilitate discussions on relevant topics and encourage community engagement.

It’s important to note that when making decisions for yourself or your business, it is always advisable to seek advice from a properly accredited professional.

By accessing or using the materials, information, resources, website, and products provided by Groves Naturopathics, you agree to adhere to the Terms of Use outlined here. This includes compliance with our “Medical Disclaimer” and any disclosures, copyright, and compliance information stated or published on this site or elsewhere.

If you have any questions or concerns regarding these Terms of Use or our services, please feel free to contact us. We’re here to assist you. Please be aware that the use of our website is subject to the exclusive jurisdiction of the Queensland, Australia courts.

Appointment Policy 

What is an appointment? An appointment is a prescheduled consultation time for you to receive one-on-one naturopathic guidance, effort, and expertise. During this “time”, you will receive the practitioner’s complete attention and focus on you and your specific needs. For online consultations, we ask that you set aside the time so you are not distracted and can get the most out of your appointment.

Appointment bookings. Once you are scheduled, you’re responsible for that “appointment” time. Please notify us 24 hours in advance if you need to reschedule your appointment time to avoid a cancellation fee. 

Cancellations that fall within 24 hours of the appointment time will incur a cancellation fee of $50. We understand emergencies do happen. You may cancel at any time in the event of a genuine emergency, become contagious or get ill without the worry of any fee or payment. 

We trust you understand that if you arrive late for your appointment, your consultation will need to finish at the scheduled time, and you will be asked to pay the full fee. We ask, in turn, for your respect and understanding that this is our time, business and the way we make a living. We cannot fill a gap in my schedule with less than 24 hours notice.

Consultations must be paid for either before or at the time of the appointment.

In the event of a scheduling conflict On your part (with less than 24 hours notice to us), I ask that you be prepared to pay for the consultation, including “accidentally forgetting.” (For example, You forgot about your appointment this morning. Or, you were confused about what day it was. Or, you just made another commitment 10 minutes ago that will conflict with your appointment with us in 4 hours, and you feel you need the other more than the scheduled time with us, and you call to reschedule. Etc, etc.)  

Medical Disclaimer

Our naturopaths are qualified and members of professional associations. Our dedication is to help patients transform their health on their health journey. We are not medical doctors. We do not practice medicine, and we do not diagnose or treat diseases or medical conditions. Our services are not intended to replace or substitute for those of a licensed medical physician.

We do not handle medical emergencies. Please call your doctor or dial “000” if you have a medical emergency in Australia.

We may advise you to be under the care of your medical doctor. We prefer open communication between us, the naturopath, and your medical doctor if that is the case. If you have any specific questions about any medical matter, you should consult your doctor. Medical matters are the responsibility of you and your primary healthcare physician. Nothing discussed in consultation or any other form of communication between us is not intended to interfere, substitute or replace any medical care you are under from your healthcare provider. As such, we shall not be liable or responsible for, and you hereby release our practitioners from any loss, claim, liability or damage arising from information and or suggestion made here or elsewhere on this site.