Terms of Use

Groves Naturopathics’s directors, practitioners, and employees (our, we or us) strive to provide accurate information, products, and resources on our website. We intend to promote Groves Naturopathics, but we may also reference third-party content to facilitate discussions on relevant topics and encourage community engagement.

It is important to note that when making decisions about one’s health, it is always advisable to seek advice from an accredited health professional.

By accessing or using the materials, information, resources, website, and products provided by Groves Naturopathics, you agree to follow the Terms of Use outlined here. This includes compliance with our “Medical Disclaimer” and any disclosures, copyright, and compliance information stated or published on this site or elsewhere.

Copyright © 2024 Groves Naturopathics. All Rights Reserved. All content presented on this website, including textual material, images, and logos, is protected by copyright legislation. Unauthorised use is prohibited.

If you have questions or concerns about these Terms of Use or our services, please contact us. We’re here to assist you. Please note that your use of our website is subject to the exclusive jurisdiction of the courts in Queensland, Australia.

Appointment Policy 

What is an appointment? An appointment is a prescheduled time for one-on-one naturopathic guidance, effort, and expertise. During this time, the practitioner will give you their complete attention and focus on your needs. For online consultations, we ask you to set aside time so you are not distracted and can get the most out of your appointment.

Appointment bookings. Once you are scheduled, you are responsible for time. Please notify us within 24 hours if you need to reschedule your appointment for that “appointment to avoid a cancellation fee.

Cancellations within 24 hours of the appointment will incur a $50 cancellation fee. We understand emergencies do happen. You may cancel anytime in the event of a genuine emergency, becoming contagious, or getting ill without worrying about any fee or payment.

If you arrive late for your appointment, your consultation must finish at the scheduled time, and you will be asked to pay the full fee. We ask, in turn, for your respect and understanding that this is our time, business, and how we make a living. We cannot fill a gap in our schedule with less than 24 hours’ notice.

Consultations must be paid for either before or at the time of the appointment.

In the event of a scheduling conflict On your part (with less than 24 hours notice to us), I ask that you be prepared to pay for the consultation, including “accidentally forgetting.” (For example, You forgot about your appointment this morning. Or, you were confused about what day it was. Or, you made another commitment 10 minutes ago that will conflict with your appointment with us in 4 hours, and you feel you need the other more than the scheduled time with us, and you call to reschedule. Etc, etc.)  

Medical Disclaimer

Our naturopaths are qualified and members of professional associations. We are dedicated to helping patients transform their health on their health journey. However, we are not medical; we do not practice medicine or diagnose doctors. We do not treat diseases or medical conditions. Our services are not intended to replace or substitute for those of a licensed medical physician.

We do not handle medical emergencies. If you are in Australia, please call your doctor or dial “000” for emergency assistance. If you are outside Australia, call the emergency number for your location.

We may suggest that you be under the care of your medical doctor. If that applies to you, we would like to encourage open communication between you, the naturopath, and your medical doctor. If you have any specific medical questions, you should consult your physician. Medical matters remain the responsibility of you and your primary healthcare provider. Any discussions or communications during consultations are not meant to interfere with, substitute for, or replace any medical care you receive from your healthcare provider. We’re not liable or responsible for, and you can release us from, any loss, claim, liability, or damage from information or suggestions provided here or elsewhere on this site.